Welcome to Eagle Eyes Solutions! We strive to ensure your satisfaction with every purchase. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and obtaining refunds.
1. Returns
1.1. Initiating a Return: – Customers may initiate a return within 30 days from the date of delivery. – To initiate a return, please contact our customer support team at [email protected] or call us at +91 8698362495 . – Please provide your order number, reason for return, and contact information when requesting a return.
1.2. Return Conditions: – Products must be unused, undamaged, and in their original packaging with all accessories included. – Returns will not be accepted if the product shows signs of use or damage. – Returns that do not meet these criteria may be subject to refusal or a restocking fee.
1.3. Return Shipping: – Customers are responsible for shipping costs incurred when returning a product. – We recommend using a trackable shipping service and purchasing shipping insurance for returns.
2. Refunds
2.1. Refund Process: – Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. – If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 3-4 days.
2.2. Refund Exceptions: – Shipping costs are non-refundable. – Refunds may be subject to deductions for any damage or missing parts not due to our error. – Refunds for purchases made with promotional discounts or offers will be adjusted accordingly.
3. Contact Information
3.1. Customer Support: – For any questions or assistance regarding returns and refunds, please contact us: – Email: [email protected] – Phone: +91 8698362495 – Address: Plot No. 33, Kalanagar Lane No. 1, Dindori Road, Nashik, 422004
4. Policy Updates
4.1. Policy Changes: – Eagle Eyes Solutions reserves the right to modify this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting on this page. – It is the responsibility of the customer to review this policy periodically for changes.
5. Conclusion
5.1. This Refunds and Returns Policy is designed to be fair and transparent, ensuring a positive experience for both our valued customers and our business. If you have any concerns or require further clarification, please do not hesitate to contact us.